Sales

Caused by expiring licenses and leasing contracts, Quelle GmbH needed a new system to coordinate sales and cooperation with external sales representatives, within half a year.

The expectations for the new system included a manual and bidirectional synchronisation of the client applications with the central system, the option to control sales through a flexible mapping of clients, individual selection and grouping of clients, integration of a calender and external functionalities.

Initial Situation

The sales representatives of Quelle GmbH accessed information stored in an Oracle data base. Expiring maintenance contracts, high license and operating costs and requirements left open, created intolerable working conditions that demanded a new solution.

Putting it to practice

In cooperation with the departments, the first step was to create a concept containing the definition of the required functionalities and systems. In the following, the architecture was laid out and fine tuned according to the requirements, always in coordination with Quelle GmbH and the responsible IT-partners. One the architecture was completed, implementation began right away, using the Impetus Base Components. During implementation, the design and functionality of the application were constantly coordinated with the departments at Quelle GmbH. Four months later, new requirements resulting from the re-structuring of sales, were inserted into the development process. After another two month, the first 30 sales representatives went into the field test. Final rollout was performed eight weeks later, this time for several hundred sales representatives.

The result

  • Operation costs lowered by 40%
  • Daily reports from sales to the central departments
  • Transparent working processes
tiggs GmbH         Microsoft Silver Partner           tiggs GmbH

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